1. How do I pay for my purchase?
We accept all major credit cards (Visa, Mastercard, American Express, Discover, Diners Club, and JCB). You can also opt for PayPal to pay for your order.
2. How do I change or cancel my order after I’ve placed it?
In-stock items normally ship within 1-5 business days after an order is placed. We accept changes or the cancellation of your order for items that have not shipped or are on back-order.
To change or cancel your order, contact our Customer Service via firstname.lastname@example.org. We’ll do everything we can to accommodate your request. Once an item has shipped, cancellation is not possible. Click here to access our Return Policy.
3. Can I track my order?
Absolutely! Tracking information will automatically be sent to your email once your order has shipped, and updates will be emailed to you as well.
4. What if my order is missing?
Missing orders are often located within 2 days of the expected delivery date. Some orders are shipped in multiple boxes. Depending on the item, different boxes might arrive at different times.
(1) Confirm your shipping address.
(2) Check outside or around other entrances of your home. To protect the package from weather or theft, the driver may have left it in another safe place. This could be the front porch, bushes, garage area, side door, back porch, or under a grill.
(3) Check with others at your address or with neighbors. They might have accepted the package for you or might be temporarily holding it to protect it from weather or theft.
Contact us within 5 business days of your expected delivery date if your order does not have multiple tracking numbers and is still missing or if you have received all packages but are still missing an item, please send us an email at email@example.com so that we can provide any additional assistance to ensure that you receive your order!
Shipping and Delivery:
1. How do you calculate your shipping and handling charges?
We offer free shipping and handling for all products in our store.
2. What shipping carriers do you use?
FedEx, UPS, and USPS.
3. Where do you ship?
We only ship to the 48 contiguous states. We currently do not ship to Hawaii, Alaska, Puerto Rico, or Guam, APO/FPO addresses.
4. Can you deliver my order to PO Box?
We only deliver to verified physical addresses. We do not deliver to PO Boxes.
5. What if my item/package arrives damaged?
Please check your item carefully when receiving it. If the package appears damaged, please complete the following steps:
(1) Take detailed photos of the damages.
(2) Email us via firstname.lastname@example.org immediately and attach the photos.
(3) We will contact you directly with the next steps.
(4) DO NOT throw away the boxes or packaging materials, otherwise, your claim will not be honored by the shipping company.
1. How do I return the item?
Items can be returned within 30 days from the purchase date. Items must be returned in original packaging with all accessories included. We cannot accept returns on used or damaged items. If the packaging is not available, your item cannot be processed for a return.
If you want to make a return, please contact us via email@example.com with your order number and reasons for your return.
Upon the receipt of your package, your products will be examined and a full refund will be issued to your original method of payment. A refund receipt will be emailed to the email address you used when making your original purchase.
*Please note: We are not responsible for any return shipping cost if the product doesn’t meet your expectation nor you find out you’ve placed a wrong order after the order had been shipped out.
2. What if I received a damaged or incorrect item?
If you receive a defective, incorrect, or incomplete product, please contact us right away so we can make it right. For faster assistance with a return or exchange claim, please email us at firstname.lastname@example.org with your order number, contact information, and photos documenting damages (if applicable). Please retain all items and packaging materials until your claim is resolved. If your replacement item is back-ordered or out of stock, we’ll notify you as soon as we have the estimated arrival date, or we may work with you to suggest a suitable replacement.
3. What if I want to exchange the item?
We currently do not process exchanges at this time.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
1651 S. CARLOS AVENUE
ONTARIO CA 91761