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GET $5 OFF TOP SELLING PRODUCTS (CODE: TOP5)
GET $5 OFF TOP SELLING PRODUCTS (CODE: TOP5)

If you wish to cancel the order via Yaheetech.shop, please contact Customer Service as soon as possible. You can reach us via live chat using the ‘Chat With Us’ button in the bottom right corner, or via info@yaheetech.shop, and includes your order number and ‘cancel my order’ subject. You are free to cancel your order for a full refund anytime before the order ships.


However, we can only cancel the order if the package is not shipped yet. If your order is shipped when you ask for a cancellation, you can refuse the shipment if needed by contacting the shipping carrier. Please contact our customer service team for more details.


If you've purchased Yaheetech products on other platforms, you can log into your platform account directly, then click to cancel the order and get a refund. For more detailed information, you can reach out to the platform. 

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We're committed to getting your order packed up and shipped out as quickly as possible. 


If you want to change the shipping address of your order, please contact our customer service team as soon as possible. You can reach us via info@yaheetech.shop and includes your order number and the new shipping address. To make sure we can resolve your query as quickly as possible, please use "Modify Shipping Address" as your email subject.


However, we cannot update a shipping address once the order has been shipped. If your order is shipped when you ask for a modification, you can refuse the shipment if needed by contacting the shipping carrier. Please contact our customer service team for more details.

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If you receive an item with missing parts, please contact us by the following steps. 

1) Take photos of all the accessories of the item you received.

2) Contact our online customer service team or send us an email at info@yaheetech.shop with your order number, accessory photos, and the label and quantity of the missing parts. To make sure we can resolve your query as quickly as possible, please use "Missing Parts" as your email subject.


Once we confirm the label and quantity of the missing part, we will send the parts as soon as possible and inform you of the tracking number.

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Firstly, we're sorry you received the wrong product, please contact us by the following steps. 

1) Take photos of the wrong item(s) you received.

2) Contact our online customer service team or send us an email at info@yaheetech.shop with your order number, and photos of the wrong item(s). To make sure we can resolve your query as quickly as possible, please use "Wrong Product" as your email subject.


We will send you the correct product as soon as possible and help you return the wrong one. We will cover all the additional shipping costs.

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Your order may be delivered in different batches. Please kindly wait for 2 more business days to see if your items are successfully delivered. 

If your order doesn't arrive 48h after the ETA, please contact our online service team or via email info@yaheetech.shop attached with your order number and the name(s) of the missing item(s). 

To make sure we can resolve your query as quickly as possible, please use "Missing Item" as your email subject.

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We offer a 30-day price guarantee. If the price of the products you order drops within 30 days of order, please contact our online customer service team or email us at info@yaheetech.shop with your order number. We will arrange to refund the difference in price to you.

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We don't provide warehouse pickup service.  All Yaheetech orders ship out via FedEx, UPS, or OnTrac.

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There will be no invoice in your package. If you want to request for an invoice, please contact our customer service team for a screenshot of your order details.

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We offer FREE shipping and handling for all products in our store.

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Currently, we only ship to the 48 contiguous states within the United States, excluding PO boxes, APO, FPO, DPO addresses, Alaska, Hawaii, and Puerto Rico.

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All Yaheetech orders ship out via FedEx, UPS, or OnTrac.

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Your item(s) will arrive at your door within 2-6 business days. However, due to the ongoing impacts of COVID-19, our shipping ETAs may be longer than usual. You can find the most up-to-date ETA for your orders by checking the tracking number in the order confirmation emails.

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Based on the current workload of the shipping company, the standard delivery time is 2-6 business days after your order is placed. Shipment and delivery schedule may be affected by external factors outside our control, including extreme weather conditions, technical failures, etc. 


*Please be noted that all information regarding the shipping duration is estimated and we cannot guarantee that your order will arrive on a specific day.

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Once your order is successfully submitted, our warehouse process your order the same business day and ship within 24 hours. Orders placed on Saturdays and Sundays will ship on the following business day. 

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We're sorry to let you wait longer than you shouldn't have. Due to uncontrollable reasons like weather and traffic, orders usually arrive within 2 days of the estimated delivery time. 

If your order doesn't arrive 48h after the ETA, please contact our online service team or email us at info@yaheetech.shop with your order number and delivery details. We will help you resolve it as soon as possible.

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Sure, you can contact our online survive team or email us at info@yaheetech.shop and attach your order number and appointed shipping carrier (FedEx, UPS, or OnTrac).

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As our warehouse dispatchers deal with huge  daily volume, we can't individually process or speed a specific order up.  Your item(s) will arrive at your door within 2-6 business days. 

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1. What kind of payment methods your web have?.

We currently accept the following forms of payment:

-PayPal

    -Stripe:Visa, Mastercard, American Express, Discover, JCB, Diners Club, Apple Pay 

    paypal     visa     mastercard     American Express      Discover     jcb     DINER     apple pay

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    Only 1 credit card or debit card can be used at the time of the check out.

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    Sales tax is collected in select states as required by law.


    You can see the exact sales tax on your order after entering your address information on the checkout page.

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    You can get $10 off on orders over $100 after subscribing our Newsletter. (Only applicable on  yaheetech.shop.)

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    If you would like to get discounted prices for bulk orders (30pcs minimum for 1 product), please email us at wholesale@yaheetech.shop with the information below:


    name

    email address

    the product SKU number and/or the link of the item that you want to order

    item quantity (30pcs minimum for 1 product)

    shipping state

    zip code


    We will get back to you as soon as possible with discounted prices after receiving the requested information.

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    Promo codes can be applied on the checkout page. Simply fill your cart with your favorite items and apply your code in the designated field. Your grand total will immediately reflect the discount.


    If you experience any issues with applying a promo code, please contact us.

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    Apologize for this inconvenience, per order, can only be applied with one coupon code.

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    We offer a 30-day return policy. You can return your item to us within 30 days of delivery for a full refund. 

    Please contact our online customer service team or email us at info@yaheetech.shop with your order number and the reason for your return. To make sure we can resolve your query as quickly as possible, please use "Return Request" as your email subject.


    Note: The items should be returned in their original condition and packaging with all accessories included. If the items have not been returned in the condition required, we may be unable to arrange your return.

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    If you would like to return partial items from your order after receiving them, please contact our online customer service team or email us at info@yaheetech.shop with your order number and the reason for your return. To make sure we can resolve your query as quickly as possible, please use "Return Request" as your email subject.

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    We currently do not process exchanges at this time.

    The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

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    As all of our returns are shipped to a specific warehouse, we don't provide warehouse self-return service. 

    If you need to return your order, please contact our online customer service team or email us at info@yaheetech.shop with your order number and the reason for your return. 

    To make sure we can resolve your query as quickly as possible, please use "Return Request" as your email subject.

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    We offer a 30-day return policy.

    Items can be returned within 30 days of the arrival date.

    Items must be returned in original condition and packaging with all accessories included or else it will not be accepted.

    If the item returned is not in the condition required, you will be charged a restocking fee or your return will be rejected and you will not recieve any credit.

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    Most of our products require quick assembly. We offer professional assembly instructions in the packages and assembly videos on the product pages. 

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    All Yaheetech products are well-protected by double-walled cardboard boxes to reduce the chance of being damaged during shipping. 

    However, if you receive your item(s) damaged or faulty, please feel free to contact us for refund/return/exchange. We promise a 30-Day Money Back Guarantee. 

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    We ensure that all of our manufacturers meet our strict standards for quality controls. Should you have any questions after receiving your item(s), please contact our online service team or via email info@yaheetech.shop.

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    We strive to maintain our stock levels in line with demands under the impact of the ongoing pandemic. Yet, some products may still be out of stock from time to time. 

    If the product you're interested in is currently out-of-stock, please feel free to leave us online messages/email us at info@yaheetech.shop. We will notify you via email as soon as the product is available. 

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    Although this is a very rare case, should your product not arrive in perfect condition, please contact us with your order number, contact information, and photos documenting damages (if applicable), and we will advise on the best solution, including refund or replacement options. 

    Please retain all items and packaging materials until your claim is resolved. 

    If your replacement item is back-ordered or out-of-stock, we’ll notify you as soon as we have the estimated arrival date.

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    Should you have any questions after receiving your item(s), please contact our online service team or email us at info@yaheetech.shop with your order number. We will do our best to give you a satisfactory solution.

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    Sorry for the inconvenience. Please contact our online service team or email us at info@yaheetech.shop with your order number. We will send you the digital assembly instructions and assembly video of your item(s).

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    Should you have any questions after receiving your item(s), please contact our online service team or email us at info@yaheetech.shop with your order number and your opinions toward the products. We will do our best to give you a satisfactory solution.

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    Full name, email  address and a password of your choice.

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    If unfortunately you forget your password, please don't worry. It's easy to reset it.

    On our sign in page, please click "Forget Your Password" button. Then enter your completed registration email address.

    You will receive an email sent by our system automatically, which will help you reset your password.

    The following is the sign in page: https://www.yaheetech.shop/account/login

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    Please click the unsubscribe link located at the bottom of our emails, or send us an email with the email address you want to be removed, with “unsubscribe” as the subject.

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    Our Rewards Program is completely free.

     

    Join Today to start earning points.

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    When you sign up to become our member, you will have 20 points.

    For the order placed on our website, you can get 1 point for every $ 1 spent.

    With different point level, you can redeem them for different coupons.

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    Click on the Rewards button on the left hand side at the bottom page on our website and you will be able to obtain your discount code.


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    Please select the Rewards button on the bottom left hand side and you will be able to see your points.

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